Webinar: How to Improve Your Business by Investing in Diversity, Equity, and Inclusion

October 29, 2020    |    11:00 AM - 12:00 PM ET   |   3:00 PM - 4:00 PM GMT

On September 9th, we hosted the first session in our three-part series, “RIX on Race: DEI in Practice,” where we explored the organizational case for diversity with Dr. Lisa Coleman, Senior Vice President for Global Inclusion and Strategic Innovation at New York University.

Join us on October 29 at 11 AM ET for our second session in the series, How to Improve Your Business by Investing in Diversity, Equity, and Inclusion, where we will move the conversation towards how investing in diversity, equity, and inclusion (DEI) programs and practices can improve your business. This session will be a dynamic and engaging dialogue between Jocelyn Lincoln, Chief Talent Officer at Kelly Services, and Corey Flournoy, Global Head of Diversity and Inclusion at Groupon, moderated at midpoint by Caitlyn Rhodes of Bullhorn. There will be ample time for audience Q&A as well.

Jocelyn and Corey's discussion will include:

  • What successful DEI in practice looks like within a business, versus "lip service" measures
  • How to get buy-in and investment from business leaders
  • Common challenges you may encounter, including how to deal with different types of stakeholders and the types of dialogues to have
  • How DEI expectations vary on the client side versus on the staffing agency side
  • How staffing agencies can meet the desires of large buyers of labor

Chief Talent Officer

Kelly Services

Global Head of Diversity and Inclusion


RIX on Race: DEI in Practice

Customers and employees are calling on business leaders around the world to do their part to end racism and prejudice. Hiring practices are often the area where most organizations focus their initial efforts.

This is an opportunity for staffing leaders to help their customers and internal staff implement concrete programs to promote Diversity, Equity, and Inclusion (DEI) throughout their organizations. By helping their customers build better, more diverse workplaces, staffing and recruitment executives can improve customer and internal staff loyalty while doing the right thing for the community and the world.

The Recruitment Innovation Exchange (RIX) has teamed up with several concerned companies wanting to educate and advocate on this critical issue: Bullhorn, Checkr, ClearEdge, Textkernel, and WorkN, to sponsor a frank and action-oriented discussion on race relations and how to advance DEI efforts both organizationally and in the staffing industry specifically.

In a series of three sessions, taking place in September, October, and December, “RIX on Race: DEI in Practice” will address the societal and organizational case for diversity, examine the business implications of DEI and how to actively craft corporate DEI programs, and finally, convene a panel of staffing industry leaders to discuss the practical lessons from the field on implementing DEI programs in recruitment.


Chief Talent Officer

Kelly Services

Jocelyn Lincoln is vice president, managing director and chief talent officer for Kelly Services. Kelly® is a global provider of workforce solutions, always thinking about what's next in the story of work, connecting talented people to companies in need of their skills and designing inclusive talent strategies that help businesses embrace the value of all workers and workstyles.

Jocelyn’s role as chief talent officer is focused exclusively on external temporary talent. She sees each temporary employee as a “customer” who brings unique experiences, goals and expectations to their career journey. Her goal is to connect those talented people to world-class organizations and ensure they have the best “customer experience” possible. To achieve this, she is responsible for designing systems and processes that simplify, personalize and transform how Kelly connects with temporary workers at every step of a fast-paced digital strategy – from online storefronts to onboarding, career development, performance management, benefit packages and more.

Jocelyn holds a master’s degree in marketing from the University of Detroit-Mercy and a bachelor’s degree in advertising from Michigan State University.


Global Head of Inclusion and Diversity


Corey Flournoy brings 30+ years of experience and recognized leadership in diversity and inclusion programming, strategy development, executive coaching and employee engagement for multi-national corporations, non-profits and educational institutions.  Since 1995, Corey has been a founding partner, consultant and trainer for Creative Outreach Consulting LLC. In 2019, Corey became a Certified Professional Diversity Coach through CoachDiversity Institute, accredited by the International Coaching Federation (ICF).  In addition, he is Groupon’s first Global Head of Inclusion and Diversity. Corey created Groupon’s first global diversity, equity and inclusion vision, mission and strategy, oversees the company’s I&D team and works to sustain a culture of inclusion, integrity and respect at Groupon offices around the world. Currently, he is an adjunct faculty member at Northwestern University in the Master’s in Learning and Organizational Change program, teaching a course on leading global change. Prior to Groupon, Corey was the Vice President and Associate Director of Global Talent Development for FCB Worldwide, contributing to the strategic development, planning and implementation of global diversity and equity and inclusion initiatives to improve the culture of FCB’s advertising agencies. In addition, Corey served as the founding director of the Illinois Center for Urban Agricultural Education and founding partner, consultant and trainer for Creative Outreach Consulting LLC. During his 30-plus years of experience in agricultural education, he served as the first African American and non-rural president of the National FFA Organization and its 450,000-plus membership.